OSI Quality Program

The following summarizes OSI's Quality Assurance (QA) process, procedures, and activities that will be executed to monitor, verify and evaluate the level of compliance with adopted processes, standards, and procedures. The activities and controls identified in OSI's plan are essential to the development and delivery of a quality product.

QA Approach

The primary objective of the QA program is to provide process definitions for implementation and to verify the quality of produced engineering products. QA personnel will ensure compliance with established standards plans, and procedures. In addition, it will guarantee that any deficiencies found in the project work products, processes, or other deviations from standards will be brought to management's attention in an expeditious manner.

The goals of the QA program are to:

Increase documentation product quality
Reduce overall project risks
Reduce documentation product costs
Maintain product integrity through verification in each phase of the project life cycle
Ensure that each deliverable meets acceptance criteria

QA personnel will evaluate the products generated during each phase of the project to validate that the requirements are complete and the documentation accurately and completely addresses all requirements. QA personnel will participate in all reviews of products and ensure defects identified are recorded and tracked to closure and that the final products are correct prior to release.

QA Activities

Table 1, QA Activities, shown below provides an overview of the processes, product reviews, frequency of occurrence, and Verifiable Objective Evidence (VOE) associated with this effort.

Activity	Frequency of Occurrence	Verifiable Objective Evidence
Project plan reviews to include: PMP and schedule/WBS Configuration Management Plan (CMP) Test Plan	At plan completion	Review Comments/Summary form(s) Plans approval page
Formal and technical reviews See project schedule/WBS for planned reviews	At product completion	Review Comments/Summary form(s)
Product Audits to include: Requirements Document /Systems Requirements Specifications (SRS) Test Plan/Procedures Q&A Plan	At product completion	Audit report
Process audits, to include: Requirements process Project management process Configuration Management (CM) process Test process QA audit of project QA process	Execution at select development activities	Audit report
Systems test witnessing	System test conduct	QA signature on test results log
Final product inspection	Prior to release of products	Release document showing QA signature
Project status reviews	Frequency for project reviews defined in the project PMP	Project Status Review
Senior management reviews	Frequency of senior management reviews is defined in the project PMP	Senior Management Review/customer review
Post-mortem review	At project close-out	Lessons learned form(s)/report

Applicable Project Standards

Requirements of quality include:

Technical accuracy, grammar, punctuation, graphic appeal
Adherence to established format requirements and schedules
Customer satisfaction

Review Process

The review process will evaluate the product for the following quality factors:

Correctness - to the extent that the product satisfies the customer
Timeliness - the product is provided when needed by the customer

Review Procedures

Identify reviews in the Project WBS and schedule
Document Review Findings
Track defects or errors to closure